Refund policy


For the time being, returns are only accepted on purchases made within Malaysia.

The refund procedure will be started by NADA within ten (10) Working Days once the returned goods have been received by NADA team. After checking that your return has been correctly exercised and that the returned products are accepted, NADA team will contact you to proceed with your Refund procedure.


What is our Exchange Policy?

We would only accept exchanges if the item/size received is different from the original order, and NADA will be fully liable for the shipping cost.

We regret to inform that any cancellations due to a change of mind will not be accepted [wrong selection, colour, size or specification, product does not meet expectations]


How do I initiate an Exchange / Return request? 

  • Enter your email address and order number in the our chat box.

IMPORTANT: Please correctly include your email address, phone number, order number, name of item, reason for exchange/return and picture. This would help ease the process further.

  • Upon receiving and inspecting the pictures and reason provided, we will get in contact with you within three (3) working days to guide you further on your request.


What items are returnable?

You can return your items within three (3) days of receiving your shipment.

  • They must be in original condition

  • For clothing, unwashed and unworn

  • In the original packaging

IMPORTANT: Free gifts, promotional items or items purchased at our pop-up booths are not returnable.


Are there any charges for return?

  • There are no charges for return

  • Original shipping charges are non-refundable

  • You are responsible for the charges of the return shipping


How soon will I get my refund?

  • Once your returned item is successfully received and inspected by NADA team, we will contact you to notify that we have received your returned item and the approval or rejection of your refund.

  • If you are approved, then we will request for your bank details to deposit your refund and we will proceed with processing your refund via bank deposit. You can expect to receive your refund in your bank account within 14 working days.