Returns & Exchange Policy
We currently only accept exchanges where:-
(i) Customer received different item(s) from the original order. In this case, NADA will be fully liable for the shipping cost.
(ii) Size of item does not fit the customer. In these cases, exchanges will only be done on the basis of stock availability. Customer will also be liable for all return and delivery shipping cost.
Exchange procedure will be started by NADA within three (3) Working Days once returned goods have been received by NADA team. After checking that your return has been correctly exercised and that the returned products are accepted, NADA team will contact you to proceed with your Exchange procedure.
What items are exchangeable?
You can return your items within seven (7) days of receiving your shipment.- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging
IMPORTANT: Free gifts, promotional / sale items or items purchased at our pop-up booths are not exchangeable.
How do I initiate an Exchange request?
You can contact NADA Customer Service team via NADA Instagram DM or WhatsApp us at +60139077782. Please let us know your order number so that we can quickly identify your order.
IMPORTANT: Please correctly include your email address, phone number, order number, name of item, reason for exchange and picture. This would help ease the process further.
Upon receiving and inspecting the pictures and reason provided, we will get in contact with you within three (3) working days to guide you further on your request.